Equality Care (“we”, “us”, “our”, “Company”) is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, services, or otherwise interact with us.
This Privacy Policy applies to:
Visitors to our website (https://equalitycare.com.au)
Customers, clients, users, or prospective clients of our services
Individuals who contact us, submit inquiries, or otherwise provide personal information to us
It does not apply to third-party websites that we link to or third parties’ practices, which are governed by their respective privacy policies.
We may collect the following types of personal information when necessary:
a. Identity & Contact Information
Name (first name, last name)
Email address
Postal address
Telephone / mobile number
Job title, company (if applicable)
b. Transactional & Service Data
Details of services you request or we provide
Records of communications (emails, phone calls)
Invoices, billing, payment records
c. Usage & Technical Information
IP address
Browser type, version, device type
Operating system
Referring URL / pages viewed, time and date of access
Cookies and similar tracking technologies
d. Other Information
Any other information you choose to provide in communications, forms, or feedback
If required, identification details (e.g. for verification, compliance)
We collect personal information in the following ways:
When you fill out forms (contact us, inquiry, sign up)
When you email or otherwise communicate with us
Through your use of our website (automated collection via cookies, analytics)
From third parties (e.g. service providers, publicly available sources), where lawful and permitted
We may use your personal information for one or more of the following:
Providing, delivering, and improving our services
Responding to inquiries, requests, or complaints
Sending administrative information (updates, changes, notices)
Billing, payment processing, invoicing
Marketing, direct communications (if you consent)
Internal record keeping, research, analytics
Complying with legal obligations, dispute resolution, fraud prevention, security
Customizing, tailoring content or services
We will only use or disclose your personal information for purposes that are compatible with the original purpose for which it was collected, or otherwise permitted by law.
Where required by law, we collect and process personal information only if:
You have given consent (for specified purposes), or
Processing is necessary for our legitimate business interests (provided this does not override your rights), or
Processing is necessary to comply with a legal obligation, or
Processing is necessary for entering into or performing a contract with you
You may withdraw your consent at any time (to the extent possible under law), by contacting us (see “Contact Us” below). Withdrawal will not affect the lawfulness of processing prior to withdrawal.
We may disclose your personal information to:
Our employees, contractors, agents, or service providers who assist in delivering our services
Payment processors, banks, accountants
Legal, regulatory, governmental or law enforcement authorities (if required)
Third parties in connection with a corporate transaction (merger, sale, acquisition)
Any other third party with your consent or as required by law
We require that third parties with whom we share personal information treat it with confidentiality and in compliance with applicable privacy laws.
We use cookies, web beacons, and similar technologies to:
Analyze site traffic, usage patterns, and performance
Remember user preferences
Help us deliver better, more relevant content
You may disable cookies (via browser settings), though doing so may impair your ability to use certain features of the website.
We may use third-party analytics services (e.g. Google Analytics), which collect and process information about your use of our website. These third parties have their own privacy policies; we encourage you to review them.
a. Storage & Security
We take reasonable steps (administrative, technical, physical) to protect personal information from unauthorized access, use, disclosure, alteration, or destruction, consistent with applicable law and industry standards.
b. Retention
We will retain personal information only as long as needed:
To fulfill the purposes for which it was collected
As required by law, regulations, or legal obligations
Longer retention periods may apply in certain circumstances (e.g. to settle disputes or enforce agreements)
When information is no longer required, we will securely delete, anonymize, or remove identifiers from it.
You may:
Request access to personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request deletion or removal (where permitted by law)
We will respond to such requests within a reasonable time and as permitted by applicable legislation. In some cases, we may refuse or delay a request (with reasons) if required or permitted by law.
Because we (or our service providers) may operate or store data in countries outside Australia, your personal information may be transferred internationally. In such cases:
We ensure that adequate protections are in place (e.g. contracts, data transfer agreements, standard contractual clauses) consistent with applicable laws
We take steps to ensure your rights and protections continue to apply
We do not knowingly collect personal information from children (e.g. under 16 years) without obtaining parental or guardian consent where required. If you believe we have collected information from a minor, please contact us to request deletion.
We may update or revise this Privacy Policy from time to time (for legal, operational, or regulatory reasons). When we do:
We will post the updated version on our website, with a new effective date
We may notify you (e.g. via email) of material changes
Continued use of the site or services after changes constitutes acceptance
If you have concerns or complaints about our handling of your personal information:
Contact us (see information below) and provide details of your complaint
We will investigate and respond within a reasonable period
If you remain dissatisfied, you may escalate to the relevant privacy or data protection authority (e.g. Office of the Australian Information Commissioner in Australia)
If you have questions, concerns or requests about this Privacy Policy or our practices, you may contact us:
Equality Care
Email: info@equalitycare.com.au
